When should I contact the seller instead of support?
By Ratul Sikder · · Updated
Contact the seller for item-related technical issues like bugs, installation help or feature questions. For account,payment, download or AI customization problems, contact manob.ai support. Using the correct channel ensures faster and smoother resolution.
Knowing exactly who to contact ensures your issues are resolved as quickly and efficiently as possible. manob.ai utilizes two distinct channels: seller support for product-specific technicalities, and platform support for administrative or account issues. Use this quick guide to direct your inquiries properly:
- Contact the Seller (24-48h response): For installation problems, bugs, broken code, compatibility issues, and update guidance.
- Contact manob.ai Support (24-72h response): For failed payments, broken download links, account access, refund disputes, or AI failures.
- If a seller completely ignores your valid technical support ticket for 3 to 4 days, contact manob.ai support to escalate and enforce seller obligations.