What should I do if an item doesn’t meet my requirements?
By Ratul Sikder · · Updated
If an item isn’t working, open a support ticket from your dashboard to contact the seller. Most issues, like installation errors or bugs, are resolved within the 6-month support period. If unresponsive, escalate the dispute to manob.ai.
If you purchase an item and it doesn't work as advertised, your immediate first step should be to open a support ticket from your dashboard to clearly explain the issue to the seller. Sellers have a 6-month free support obligation and typically respond within 24 to 48 hours. Providing screenshots and clear details about what you expected versus what you actually received helps speed up the resolution process significantly.
- Resolvable Issues: Through support, you can usually resolve installation errors, missing setup documentation, or legitimate bugs and broken features.
- Refund Policies: Refund policies vary by seller—some offer 7-14 day money-back guarantees, while others don't accept returns for digital products, so always check the item page before buying.
- Dispute Resolution: If a seller refuses to help with a valid technical issue, you can escalate a dispute to manob.ai support, who will mediate based on description accuracy and your communication logs.
- Prevention Tips: The best solution is prevention: read descriptions thoroughly, check compatibility, test previews extensively, and ask questions before purchasing!