What is not included in item support?
By Ratul Sikder ·
Item support has clear limits and is not a personal development service. It excludes custom features, third-party plugin conflicts, and hosting issues. For these needs, consider hiring a freelancer directly through the platform.
It is important to understand that item support has clear boundaries, and sellers are not meant to act as your personal development team. If a request falls completely outside the original scope of the item, the seller will politely redirect you or suggest hiring a professional. Support explicitly does NOT include:
- Custom development or adding entirely new features that were not in the original item.
- Teaching programming basics or assisting with content creation, like writing copy and uploading products.
If you require these advanced services, sellers might offer paid customisation, or you can easily hire an expert through manob.ai's freelancer marketplace.