What is item support?
By Ratul Sikder ·
Item support gives you access to the seller’s expertise, helping you use their product effectively. It covers technical issues, usage questions, and implementation guidance. The 6-month support period starts on the purchase date, not installation.
When you purchase an item on manob.ai, you are not just buying files; you are securing a commitment from the seller to help you succeed. This support acts as a crucial safety net if things don't work as expected. The process is straightforward and monitored by our platform to ensure quality assistance. To utilize your support:
- Open a ticket directly from your purchases dashboard, providing detailed information and helpful screenshots.
- Expect a response from the seller typically within 24 to 48 hours to help resolve your technical issue.
- Keep in mind that the support period strictly starts from your purchase date, regardless of when you actually use or install the files. Sellers who repeatedly ignore tickets or provide poor assistance face account restrictions from manob.ai.