What is included in item support?
By Ratul Sikder · · Updated
Item support provides essential technical assistance to ensure the product works as advertised. This includes help with installation, fixing core code bugs, and guidance on configuration. Sellers must address valid requests within their support window.
Included item support is specifically designed to provide technical assistance and guidance, ensuring your purchased product functions correctly. While it does not cover custom development, sellers are fully obligated to respond to valid requests as a core part of your 6-month support package. Specifically, your support covers:
- Clear installation help, setup guidance, and safe update instructions.
- Bug fixes for actual code errors (e.g., a broken contact form or image upload failure).
- Assistance with stated compatibility requirements and basic configuration settings (like APIs). Keep in mind that response times usually range from 24 to 48 hours, with critical bugs receiving much faster attention, especially from sellers in overlapping time zones.