My purchase code is not working.

By Ratul Sikder · March 4, 2026

Purchase codes are unique strings that verify legitimate buyers on manob.ai. If a code fails, it's often due to copy-paste errors, using code from other platforms, or activating the item on multiple domains without an extended license.

To prevent piracy and ensure you receive dedicated technical support, manob.ai items require a valid purchase code for activation. While the verification system is generally instant, codes can sometimes fail or return frustrating errors during the initial setup process. If you encounter an "already in use" error, it means you must deactivate the code from your previous project or purchase an additional license for a new domain. If you are stuck, contact the seller with your exact error message. Common troubleshooting steps include:

• Copy-Paste Errors: Ensure you are perfectly copying the entire 20-30 character string without accidentally highlighting extra spaces at the beginning or end.
• Wrong Code Format: Verify that the code matches the exact item you are installing and came directly from manob.ai, as codes from other marketplaces like ThemeForest will not work.
• Account Status: Be aware that purchase codes automatically deactivate if the item has been marked as "Refunded" or "Disputed" in your buyer dashboard.