How do I extend or renew item support?
By Ratul Sikder ·
You can extend active support for another 6 months at about 30% of the item’s price. If it fully expires, renewal costs around 75% of the original price. We highly recommend setting a calendar reminder to extend before expiration to save money!
If you anticipate needing ongoing technical assistance, manob.ai allows you to extend or renew your support window for an additional fee. The pricing structure is heavily designed to favor extending your support before it lapses, as letting it expire completely significantly increases the cost. Here is how it works:
- Extension (Before Expiration): Costs approximately 30% of the original item price for another 6 months (e.g., a $15 fee for a $50 item).
- Renewal (After Expiration): Costs typically 75% of the original item price (e.g., a $37.50 fee for a $50 item).
- Pro Tip: Set a calendar reminder exactly one week before your support ends so you can lock in the cheaper 30% extension rate if you still need help.